Resolving your complaint

As a valued member of Khalsa Credit Union we are committed to doing everything we can to resolve your concerns



Complaint procedure

If you have any concerns or complaint, we encourage you to contact us following the process outlined below.

1. Contact Khalsa Credit Union’s Community Branch Manager

2. If this issue is related to a privacy breach of confidentiality, please escalate directly to the Privacy Officer at privacy@khalsacredit.com

3. If our Community Branch Manager team were unable to resolve your complaint you may escalate your concerns to Senior Management of KCU at complaints@khalsacredit.com

 

At any time during this process, you can contact BCFSA to file a complaint.

Contact Khalsa Credit Union


Email Us

info@khalsacredit.com

We’ll reply within 2 hours during business hours, or the next business day after hours.

Book an Appointment

Request appointment time

We’ll reply within 2 hours during business hours, or the next business day after hours.

Visit a Branch 

Find a branch/ATM

Extended hours at select branches to help you

Mon-Fri 10:00 AM- 8:00 PM   •  Saturday 10:00 AM- 5:00   •  Sunday 12:00 PM- 4:00 PM

Khalsa Credit Union

The name you can bank on

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