Complaint Procedure

If you have a complaint about your credit union, you can follow these steps to address your concerns:

1. Contact the Credit Union’s Community Branch Manager.
2. If this issue is related to a privacy breach of confidentiality, then please escalate directly to the Privacy Officer at privacy@khalsacredit.com.
3. If unable to be resolved at the Community Branch Manager level, then members can contact Senior Management of KCU at complaints@khalsacredit.com.
4. If you do not recieve a response from us within 90 days of submitting your complaint or if we fail to resolve your complaint to your satisfaction, you have a right to contact a third party for an independent review of the complaint. The Ombudsman for Banking Services and Investments (“OBSI”) can be contacted at

Mailing address:

20 Queen Street West, Suite 2400 P.O. Box 8
Toronto, ON M5H 3R3
Email:ombudsman@obsi.ca

Phone:

Toll-free: 1 888 451-4519
Greater Toronto Area: 416 287-2877 TTY Telephone: 1 844 358-3442
Fax: Toll-free: 1 888 422-2865 Greater Toronto Area: 416 225-4722