Privacy & Security

At KCU, your privacy is of utmost importance to us and we are committed to ensuring the confidentiality and privacy and protecting the personal information of all members and other individuals where personal information is held or controlled by KCU.
 
When you choose to bank with KCU, you are asked to give us permission to collect personal and anonymous information from you, both directly from you and from the product and service arrangements you make with or through us.
 
The personal information we collect about you to help us meet your product and service needs. We also need your personal information to determine your eligibility for products and services like loans, ensure high service standards, meet regulatory requirements and to verify your identity. We only collect personal information with your express approval. We also obtain information from the credit reporting agencies, other financial institutions and from the references you authorize us to contact.
 
How we protect you – KCU has a robust privacy and security framework, and we have implemented a number of privacy practices and procedures to prevent unauthorized access, use or manipulation of your personal information, including:
 
  • Identifying clear lines of accountability for any and all privacy and security incidents.
  • Implementing electronic security measures such as passwords, pass codes and, where necessary, encryption.
  • Limiting physical access to secure areas in our buildings.
  • Limiting information access to only those employees that need it to provide you with services.
  • Requiring contractual agreements with our business partners to ensure confidentiality.
 
To further protect against unauthorized access to your accounts, our online banking system is designed to automatically log you off after an extended period of inactivity. If this happens, you will be required to log in again to resume your online banking transactions.
 
 
How you can protect yourself - You can help ensure that your personal information is accurate, up to date and protected in a few simple steps:
 
  • Keep confidential your account information, user ID, personal access code (PAC), in-branch member identification code (MIC) and other personal information.
  • Review your monthly account statements thoroughly and report suspicious activity to us immediately.
  • Verify the identity of any person asking for your personal information by phone before you provide information, including anyone calling from KCU.
  • Refrain from using e-mail to send sensitive or confidential information.
  • Log off of your online applications when you are finished conducting business online, so that no one else can enter your accounts.
  • Update your software and operating system, including your personal firewall, anti-virus and anti-spyware protection on a regular basis.
  • Shred unwanted printed financial and account information like a bank statement or receipts so that they don’t fall into someone else’s hands.
  • Update your address and contact information as soon as you move.


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